About All UK Copiers
Toshiba Platinum Business Partner, Toshiba Technical Accredited Partner and Develop Premier Partner 2026. Independently owned since 1992. We supply, install, finance and service Toshiba and Develop multifunction photocopiers and managed print across the UK — built on three decades of straight answers and engineers who actually pick up the phone.
Mission, Vision & Values
Our Mission
All UK Copiers’ mission is to be the trusted print partner for organisations across the UK — removing the cost, downtime and complexity of managing print so our clients can focus on the work that matters. Powered by Great People, Great Service and Great Products, we deliver dependable photocopiers, managed print solutions and proactive nationwide support that keep documents moving and businesses productive.
Our Vision
To be the UK’s most trusted name in business print — the first choice for organisations that want reliable devices, honest costs and service that simply works, delivered with a smaller environmental footprint year on year.
Our Values
Built on four pillars, expressed for the businesses we serve:
- Great People — Knowledgeable, accountable engineers and account managers who know your equipment and pick up the phone. Our first-time fix rate is built on expertise, not call scripts.
- Great Service — Proactive, nationwide support: an average response time of four hours across service requests, and our five-year machine exchange guarantee on equipment under a cost-per-page service agreement. We measure ourselves on uptime, not excuses.
- Great Products — Carefully chosen Toshiba and Develop devices and print solutions — new or expertly refurbished — matched to how you actually work, so you get the right machine rather than the most expensive one.
- Responsibility — Print with a conscience: cartridge recycling through Circular Planet, responsible end-of-life disposal under the UK WEEE Regulations, and a growing refurbished range that keeps good equipment out of landfill.
Toshiba Platinum Business Partner and Technical Accredited Partner; Develop Premier Partner 2026. Independently owned for over thirty years.
All UK Copiers is a brand of Total Business Group, operated by Total Business Computers Ltd, an independent print business founded in Gateshead in 1992. The business has been owned and run by the same management team ever since — never sold, never absorbed and never rebranded.
We hold two of Toshiba’s most demanding accreditations, and we are an authorised Develop dealer and Develop Premier Partner 2026:
- Toshiba Platinum Business Partner — awarded on sales performance and Toshiba e-STUDIO volume sustained over time. It signals that Toshiba trusts us with the commercial relationship.
- Toshiba Technical Accredited Partner — awarded on the technical capability of our service engineers, the depth of their certified training, and the standard of work they deliver in the field. It signals that Toshiba trusts us with the device itself.
What both Toshiba credentials mean in practice: every Toshiba device we supply is the same e-STUDIO unit Toshiba sells through any of its channels — and the service relationship behind it is recognised by Toshiba at both the commercial and the technical level, supported by our own UK-wide engineering team and three decades of doing this without changing hands.
We work with organisations of every size, from one-printer accountancy practices in the North East to multi-site clients running fleets across England, Wales, Scotland and Northern Ireland. The brief is always the same: get the right machine on site, keep it running, charge what we said we’d charge.
Print done properly.
Most print suppliers want you to ring up, share a couple of monthly volumes, and wait for a quote built around their preferred upsell. We don’t work that way.
Every Toshiba and Develop device we sell is configured to your actual workflow first — paper sizes, finishing options, software integrations, network security, accessibility. You can either do this yourself online with our Request a quote — the online Toshiba and Develop copier configurator with published prices — or work through it with one of the team. Either way, you see the full specification and the price before you commit to anything.
Once you’re live, the work splits cleanly:
- Installation, service & refurbishment. Our Service Team handles every installation, call-out, parts replacement, refurbishment and routine maintenance across the UK, working to bespoke SLAs. Our service-system data records a 4-hour average response time across service requests.
- Apps & software integration. Our Professional Services team integrates each device with the apps and software your business already uses — document workflows, secure print release, cloud destinations, accounting codes.
- Finance. We arrange 1-to-5-year leases at fixed monthly costs, so the budget doesn’t get a nasty surprise in month six.
- Replacement. Equipment under one of our cost-per-page service agreements carries our 5-year machine exchange guarantee — if a unit becomes excessively problematic or beyond economical repair we replace it like-for-like, at any point up to 60 months from the date of purchase, new or reconditioned, leased or purchased. Insurance-related damage and deliberate misuse are not covered.
What we actually believe
Three principles drive how we run the business.
Tell people the truth. If a device isn’t right for your volume, we say so. If a quote should be cheaper, we re-quote. If we got a service ticket wrong, we cover the cost. The print industry’s reputation has not been built on this approach. We think it should be.
Show up when we said we would. Engineers booked for Tuesday morning arrive Tuesday morning. Quotes promised by Thursday land by Thursday. Whole-life service contracts are honoured to the day they expire. The everyday discipline of a serious supplier.
Stay independent. The founding members are still with the business, having been so since 1992 — ownership continuous ever since. In an industry where most regional suppliers have been bought, sold or rolled up at least once in the last decade, that consistency is unusual. We’re not chasing acquisition by a multinational, and we’re not on anyone’s quarterly earnings report. That continuity — the same people answerable for decisions taken twenty years ago — is what lets us hold the line on the first two principles year after year.
Based in the North East. Serving the whole of the UK.
Our office is in Gateshead, on the south bank of the Tyne, five minutes from Newcastle city centre. From there, our engineering teams provide nationwide installation, service and account management across the entire United Kingdom.
We’re proud of our roots. Most of the team are from the North East and have been here through the region’s reinvention. But “based in the North East” is an address, not a footprint — our nationwide client base sees us through our engineers, our account managers and our remote configurator just as much as any in-person visit.
Meet the Team
Four people lead the business. Between them they’ve spent the better part of a century in reprographics, photocopier sales and managed print services. They all answer their own phones.
Managing Director
Founded Total Business Group in 1992. Over 30 years leading the business with a focus on quality and ethical service.
Group Sales Director
With the company since 1994. A print, copy and scan specialist dedicated to giving honest, straightforward advice.
Group Service Director
Over 40 years in reprographic service. Started as a trainee technician at 18; now oversees all technical operations nationwide.
MFD Sales Director
Over 20 years in managed print services. Brings deep expertise in matching the right device to every business need.
Ready to put 30+ years of UK print experience to work?
Talk to the team about how we help organisations like yours run a better print fleet — from device selection to ongoing service.