Harrowells Law Firm Achieves Reliable Print Across 8 Yorkshire Sites with Toshiba

Harrowells is a regional law firm with over 130 staff members operating across eight sites in York and Yorkshire, providing high-quality legal advice to businesses, families, and individuals. The firm has nationally recognised expertise across several legal sectors.

The Challenge

With several satellite offices each relying on a single MFP, reliability and service response were paramount. Any device failure at these locations creates an immediate operational impact, so Harrowells needed a partner who could deliver both dependable hardware and genuinely responsive support.

The Solution

Harrowells deployed Toshiba MFPs across all eight sites, backed by a dedicated service structure with fully trained engineers and a personal service approach built on strong partnership values.

The Results

• Reliable, responsive support minimising downtime across all sites
• Faster, quieter, and more reliable devices than competing manufacturers
• Dedicated engineer support always accessible when needed
• Personal service culture matching the firm’s own client-focused values

“The Toshiba support team are at the end of the phone whenever I need them, nothing is ever too much trouble… Personal service is paramount to me and they understood this from the beginning.”

Danny Garland, Head of IT, Harrowells