James Du Pavey Estate Agents Gets Unbeatable Print Quality and Lower Costs with Toshiba

James Du Pavey is a multi-award-winning independent estate agency founded in 2010, now operating from three branches across Eccleshall, Stone, and Nantwich with over 20 members of staff. The agency has built its reputation on providing an outstanding, bespoke service — and that standard extends to every piece of printed material that leaves the office.

The Challenge

As the business grew, so did its print demands. Property particulars, correspondence, window displays, and marketing materials all require consistent, high-quality output that reflects the agency’s premium brand. In a market where walk-ins and visual first impressions are increasingly important, the quality of printed window displays and brochures directly affects client perception.

The previous print provider was failing to deliver on a basic requirement: responsive service. When devices needed attention, the response times were unacceptable, and customer-facing documents suffered as a result. The agency needed a partner that could guarantee both print quality and reliable, timely support.

At the same time, print costs were a growing concern. The property sector still relies heavily on printed materials — clients expect to hold physical particulars, and correspondence still needs to be posted — but colour printing costs were mounting. The agency needed a way to manage these costs without compromising on the quality that defines its brand.

The Solution

Toshiba provided a fleet of e-STUDIO MFPs tailored to the agency’s requirements, with a particular focus on colour accuracy and print quality for property marketing materials.

A key feature of the solution was low-colour pricing: any time the agency prints correspondence or documents with a low level of colour — rather than full-colour brochures or photography — the cost is charged at roughly half the standard colour rate. This recognises that not every colour print demands the same level of ink coverage, and prices accordingly.

Reliable, responsive local service was built into the arrangement, ensuring that any issue with a device is resolved quickly without impact on day-to-day operations.

The Results

The print quality improvement was immediately apparent. James Du Pavey tested output from multiple providers before making a decision, and no other supplier could match the colour reproduction and clarity that the Toshiba devices delivered for property particulars and marketing collateral.

The low-colour pricing model delivered meaningful cost savings on the high volume of correspondence and routine documents the agency produces, without any reduction in quality for the full-colour brochures and window displays that matter most.

Reliable service means the agency no longer has to worry about device downtime affecting its professional image. Documents are consistently sharp, clients receive the quality they expect, and the team can focus on selling homes rather than troubleshooting printers.

James Du Pavey described the combination as unbeatable — print quality that nobody else could match, at a price that made the decision straightforward. He emphasised the importance of working with a local, accountable partner that understands the demands of a busy estate agency.