Quality Policy
Our commitments to consistently high standards across equipment, service and support — defined by outcomes, not paperwork.
Our commitment to quality
All UK Copiers is committed to delivering consistently high standards of equipment, service and support. We define quality by the outcomes our customers experience, not by paperwork, and we hold ourselves to clear, measurable commitments.
The principles we work to
- Measurable standards. We track and report against defined service targets, including response performance and first-time fix rates. Our service-system data records a four-hour average across service requests; response times are targets rather than guarantees. Our five-year machine exchange guarantee applies to equipment under a cost-per-page service agreement.
- Right product, right fit. We recommend equipment matched to how each customer actually works, drawing on manufacturer product knowledge across the Toshiba and Develop ranges, rather than over-specifying.
- Trained people. Our engineers and account managers are trained and accredited, and competence is maintained through ongoing development.
- Continuous improvement. We review customer feedback, service data and complaints to identify and act on improvements.
This policy is reviewed annually and is supported by our Service Charter and complaints page. Last updated: 24 May 2026.
Questions about this policy?
Speak to our team and we’ll be happy to help.