How does the 5-year machine exchange work?

Equipment supplied under one of our cost-per-page service agreements, whether leased or purchased and whether new or reconditioned, is covered by our 5-year machine exchange guarantee. If it becomes excessively problematic or beyond economical repair, we will replace it on a like-for-like basis at any point from the date of purchase up to 60 months. Insurance-related damage (including water, fire or theft), deliberate misuse or damage, and usage exceeding manufacturer-recommended monthly volumes are not covered.

More posts